Reported & known issues

× Important Notice! Experiencing an issue - please check issues reported below first, our server maintenance updates and server status next.

There's currently: 1 open issue(s) reported

Experiencing problems? Want to report a development issue? Maybe you have great idea! Use the in-app contact form, send us a message or get in touch at  customerhappiness@mapyour.city. Your input means a lot to us. 

-------------------------------------->Check Current Server Status.<--------------------------------------

6/08/2021 Our Push Delivery provider is experiencing issues. Push Notifications are experiencing intermittent performance issues, causing pushes not being delivered. Only Pushes are intermittently failing. Your messages are being delivered to your followers inbox in the app. We are sorry for the inconvenience---> Resolved

12/07/2021 In app help form gets error on sending. Please contact us for help requests at customerhapiness@mapyour.city or use the support pages. We are working on getting it fixed and will be updated in next month's release.--> Resolved

12/07/2021 Form info in Organization Profile under Locations does not reflect updates made in app when on trial. Don't worry your changes are saved - and accessible in your Web Dashboard. We are working on getting it fixed and it will be updated in next month's release.--> In Progress

09/04/2021 Push Notifications are not being recieved. Messages are being logged & delivered. We are looking into the issue and have created a ticket with our third party provider, we will expedite a speedy fix. --> Resolved

05/04/2021 Currently the app is not available through the Google Play Store - as a result of issues related to one of our third party software solutions. Issue will be resolved shortly - New Version is Under Review by Google. --> Resolved

02/03/2021 The flow requesting a new password has some hiccups. A new update has been created and tested, and will be rolled out to production in April 21. -->Roll out started

03/01/2021: Clicking a push notification from your Android device message center opens the app, but does not take you to the required message. Our service provider that is managing our Push Notification flow is reporting error messages in these instances. Messages are being logged & delivered. We have submitted a ticket and will expedite a speedy solution. --> Resolved

12/11/2020: Our service provider that is managing our Push Notification flow is having intermittent service right now, causing Pushes not to be sent in all cases. Your messages are being logged & delivered by us to your followers though. We have submitted a ticket and will expedite speedy return of your Push Notification services. - 13/11/202 We have increased time-out settings to solve most issues, you may experience some latency when sending notifications from your Dashboard.: monitoring. --> Resolved

7/03/2020: The heart to favorite Locations in top menu bar is barely visible on Android - it seems orange coloured on orange background 🤷. Priority status: hot fix. Solved

18/02/2020: Tapping Crosshairs on your iPhone does not take you back to your current location after clicking a push notification from your iPhone's Notification centre - reported on some occasions. Priority status: monitoring. Scheduled update: monitoring

2/09/2019: Custom Push Notifications for our Premium Customers are not being received on some occasions. Priority status: hot fix. Scheduled update: asap 5/09/219 - Solved

23/08/2019: "Explore" Screen is no longer retrieving filters on devices running Android 8.0 Oreo and higher. Priority status: hot fix. Scheduled update: asap 30/08/219 - Solved in R. 2.0.1

17/08/2019: Share on Twitter in Location Share Menu is not responding. Working on it - we'll also improve the current share experience - adding more instant share options. Priority status: hotfix. Scheduled update: asap 30/08/219 - Solved in R. 2.0.1

17/4/2019: Location Views are not always loading properly on web maps, iOS and Android App. : 18/4/2019 - Solved.

12/03/2019: iOS and Android App: Images in Location View not always loading properly - 18/4/2019 - Solved.

1/11/2018: Facebook Login: Due to recent security issues on Facebook you may have been automatically logged out of your MYC account. 

16/08/2018: Website issues resolved.

16/08/2018: Website cannot be reached: There is an issue on the hosting server which affects the access of the Map Your City website worldwide which is why you may experience issues with it. The site could be accessible some parts of the world but not in other parts - all due to this server issue. As per our hosting provider's admins, they are already working for this problem to be resolved as soon as possible. Thanks for your patience.

01/05/2018: Issues with Location Edit Screens not always closing after editing in iOS & Android - Changes are saved. Issues have been fixed in R. 1.5

13/4/2018: Issues on Android sharing through Facebook, working on fix. -  Will be fixed in new R. 1.5  - Play Store release scheduled week 26/2018 (experiencing delay in pushing Android update - we are working on it - thanks for your patience!) Wanna share on FB on Android? Simply copy the location link to your FB timeline. -  Issues have been fixed in R. 1.5

11/12/2017: Fixed issues with receiving notifications in iOS

24/11/2017: Fixed Issues with in app location sharing through Facebook on iOS & Android.

29/05/2017: Locations NYC and London not loading properly - Issue fixed

28/05/2017: Locations NYC and London not loading properly - we are working on it, thanks for your patience!!

15/12/2016: Fixed issues where Favorites were not loading properly - 11.30 CET.

22/04/2016: Thanks for your patience everything is working as it should – 14.35  CET.

22/04/2016: Your awesome MYC App is not showing locations for expected next 30 minutes. We apologize for any inconvenience. Amsterdam – 13.35  CET.

22/04/2016: Users logging in to their Web Dashboard might experience some difficulties. We are on it right now Amsterdam – 9.44 AM CET.