Quick Answers

Find the answers to our top FAQ’s and some helpful references here. Takes you about 30 seconds to read. ; )

1. How do I set up my free membership?

Just download the app in your app store. If you would like to map places with your MYC app you need a user account. Just subscribe in app with your Facebook profile or by e-mail and you are all set!

2. Will the MYC app be forever free to use?

Everyone is able to use the app for free. Really no strings, just forever free! Download our app and find out what's part of our forever free membership.

3. Where can I find more info on using MYC on my iOS device?

Check out our  User Guide for iOS on how to set up, map locations and much more. Check the video library or subscribe to our newsletter to get regular tips and updates (if you are a registered MYC user you will receive these automatically).

4. Where can I find more info on using MYC on my Android device?

Check out our  User Guide for Android on how to set up, map locations and much more. Check the video library or subscribe to our newsletter to get regular tips and updates (if you are a registered MYC user you will receive these automatically). If you are having trouble downloading apps or have questions about using Google Play, you can check in with the Google Play Help Center for troubleshooting information and support.

5. Where can I find more info on setting up my MYC Premium plan?

Check out our  User Guide for Organizations on how to set up and make use of all the premium features.

6. The MYC app is not showing my current location, I keep ending up in Amsterdam?

It is important that you have your location (gps) services enabled on your phone, and have granted the MYC app access to use those services. If these are not turned on, you end up in beautiful Amsterdam. Just our way of telling you to either travel to Amsterdam or enable your gps ; )

Newer Android versions (as from Android 6.0), will ask you to grant permissions to apps while the app is running, not when you install the app. This approach streamlines the app install process, since you do not need to grant permissions when you install or update the app. It also gives you more control over the app’s functionality; for example, you could choose to give a camera app access to the camera but not to the device location. You can revoke the permissions at any time, by going to the app’s Settings screen.

7. How do I use 3D, tilt and rotate on the MYC mobile map?

Both Android and iOS releases work with the native maps supplied by the operating system on your mobile. Which means if you are using an Android device Google maps are used. On an iPhone or iPad Apple maps are used. Both however work similar in this respect:

  • Pinch to zoom lets you zoom in and out on a map.
  • Two-finger rotate turns the Map window and offers a 360-degree view.
  • Two-finger drag tilts the Map window and shows you 3D and Flyover views

8. How do I make a screenshot to add to my in-app help form?

On the vast majority of Android phones and tablets, to take a screenshot you simply press and hold the power and volume-down buttons together. If your device has a physical home button, as is the case with the Samsung Galaxy S6, you may find there is a different method for taking a screenshot. On the Galaxy S6 you press and hold the power and home buttons together.

Using an iPhone, iPad or iPod touch? Press and hold the Sleep/Wake button on the top or side of your iPhone, iPad, or iPod touch, then immediately press and release the Home button. You can find the screenshot in your Photos app.

9. I am not receiving notifications

Make sure you have confirmed the email address you registered to login to Map Your City.

10. On my iPhone or iPad the edit screen does not close

After editing a location and pressing the Save button the Edit screen of the Location does not close on an iPhone or iPad. Make sure you have the latest iOS software updates installed. 

This known issue occurs when the iOS software is not up to date, your edits are saved however, and you can leave the screen pressing the "X".

11. I have another question on an issue I cannot find any documentation on.

We are always there to help! Just contact us at  customer happiness@mapyour.city

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