Quick Answers to Top 10 FAQ's

Find the answers to our top 10 FAQ’s and some helpful references here. 

1. How do I set up my free membership?

Just download the app in your app store. Signup with your email and confirm your account. 

2. Will the MYC app be forever free to use?

Everyone is able to use the app for free. Really no strings, just forever free! Download our app and find out what's part of our forever free membership.

3. I would like to map places - what do I do?

If you would like to map places with your MYC app you need to be a member of a community. Joining a community with your business is free.

4. Where can I find more info on using MYC on my iOS phone or iPad?

Check out our  User Guide for iOS on how to set up, map locations and much more. Check the video library or subscribe to our newsletter to get regular tips and updates (if you are a registered MYC user you will receive these automatically).

5. Where can I find more info on using MYC on my Android phone or tablet?

Check out our  User Guide for Android on how to set up, map locations and much more. Check the video library or subscribe to our newsletter to get regular tips and updates (if you are a registered MYC user you will receive these automatically). If you are having trouble downloading apps or have questions about using Google Play, you can check in with the Google Play Help Center for troubleshooting information and support.

6. Where can I find more info on setting up MYC for my business?

Check out our  User Guide for Organizations on how to set up and make use of all the premium features.

7. Will Map Your City's Service work on my device?

Map Your City is developed for newest of iOS and Android devices. You can find out if it works with your mobile operating system in the app and play store.

8. Is Map Your City available in my country?

The Map Your City mobile app is available globally in Play and App stores and our professional location marketing suite (Map Your City’s Web Dashboard) is offered as a globally available cloud service.

9. Do I need to link a bank account or credit card to use it?

Map Your City is free to use forever and you can follow an unlimited number of locations and communities. Does your business have a story to tell? You can join a community for free or create one yourself. You can create a community without the need to connect your credit card and try us out for 15 days.

10. I have another question on an issue I cannot find any documentation on.

Search our Knowledge Base. Could not find what you need? We are always there to help! Just contact us at  customer happiness@mapyour.city or here 👇 or click that help button in the right corner of your screen 👉

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