How do I sign in to Map Your City?

Depending on the account type, there are two ways to sign in to Map Your City. Check out the section that best describes your situation.

First time sign in - after downloading the app from the store

After you have downloaded and installed the Map Your City from the Play Store or App Store:

Open Map Your City
You are requested to sign in with your email address
Enter your email address and a strong password.
Click Sign in.
Quickly hop on over to your email: You are sent a security code to the email address you just provided to verify it's you.
The code is valid for 15 minutes only
Did not receive the code - or the code expired - don't worry just request to send a new one
Enter the security code on your app screen and click verify
You're in :)

Validate it's you

Sign In on the Mobile App with an existing account

After you have downloaded and installed the Map Your City from the Play Store or App Store:

Open Map Your City
You are requested to sign in with your email address
Tap "Already have an account"
Log in with your email address and existing password.
Click Sign in.
You're in :)

Sign in to your Essentials Plan Web Dashboard

You only have access to the Web Dashboard if you are an Owner of an Organization. That means you either have created an Organization or you were invited to an Organization as an Owner by someone that has created that Organization on one or our paid plans. To learn more about creating your community on Map Your City, check out this article: Create your community in 5 easy steps

To sign in to your Web Dashboard:

Navigate to this link: Web Dashboard Login
Enter the email address and password associated with your Map Your City account.
Click Login.

Common Questions

Why can I no longer log in with my Facebook credentials ?

We have improved your sign in experience, but the Sign in with Facebook button will no longer be available. Read this article if you have been using Facebook to login to the Map Your City app, and to find out what you can do.

How can I reset my password and what do I do when I forgot it?

We advice maintaining a strong password policy and regularly updating your passwords. Read this article on how to update your password or what to do when you got locked out of your account.

Can I use the Web Dashboard on my mobile device?

Most certainly. It works grand on all kind of screen sizes from Desktops to iPads and Tablets. It is harder to work with on smaller phone screens.