Connection Problems on Android

If you can't connect to Map Your City or your app responds slow, this is usually caused by a problem with your Internet connection or your phone's settings. It might not be necessary to delete and reinstall Map Your City.


Most connection issues can be resolved by doing the following:

  • Restart your phone, by turning it off and back on.
  • Update Map Your City to the latest version available on the Google Play Store.
  • Open your phone's Settings > tap Network & internet > turn Airplane mode on and off.
  • Open your phone's Settings > tap Network & internet > Data usage > turn Mobile data on.
  • Open your phone's Settings > tap Apps & notifications > Map Your City > Data usage > turn Background data on.
  • Open your phone's Settings > Network & internet > Wi-Fi > turn Wi-Fi off and on.
  • Try connecting to different Wi-Fi hotspots.
  • Make sure Wi-Fi stays on during sleep mode.
  • Try updating your Wi-Fi/Modem settings for DHCP -->DHPvP6 Disable Stateless (or Enable Stateful) since many Android devices are having trouble with the Stateless auto configuration of IPv6. This is a known issue on many Android devices that is being tracked by Google.
  • Reboot your Wi-Fi router.
  • Contact your mobile provider and make sure your APN settings are configured correctly.
  • Upgrade your Android operating system to the latest version available for your phone.
  • If you're having trouble connecting to Map Your City while on a Wi-Fi network that you don't normally connect to, contact the network administrator.
  • Make sure your connection isn't on a managed Wi-Fi network, such as at your office or university campus. Your network might be configured to block or limit connections.
  • Map Your City isn't designed to be used with proxy or VPN services, so we can't provide support for those configurations.
  • Turn off roaming.

Still stuck? How can we help? How can we help?