How do I make a screenshot to add to my in-app help form?

You can take a picture of your phone or tablet's screen. The image is called a screenshot. After you capture your screen, you can view, edit, and share the image from your mobile device.

In this article

Capturing a screenshot on Android using buttons

On the vast majority of Android phones and tablets, to take a screenshot you simply press and hold the power and volume-down buttons together. If your device has a physical home button, as is the case with the Samsung Galaxy S6, you may find there is a different method for taking a screenshot. On the Galaxy S6 you press and hold the power and home buttons together.

Capturing a screenshot on Android using hand motion

Taking a screenshot on the Galaxy S8 — or almost any other Galaxy phone — with a swipe of your hand is easy.

Set your hand vertically on either side of the screen, and shape it like you are karate-chopping the phone. Horizontally swipe across the screen like your hand is a photo scanner. You should hear the camera shutter, see a screenshot move across the screen, and receive a notification that a picture has been saved to the gallery. It may take a few tries. This technique works with the following devices, as well as most Samsung phones that came out after 2013.

Capturing a screenshot on iPhone, iPad or iPod Touch

Using an iPhone 8 or earlier, iPad or iPod touch? Press and hold the Sleep/Wake button on the top or side of your iPhone, iPad, or iPod touch, then immediately press and release the Home button. You can find the screenshot in your Photos app.

Using iPhone X?: 

  1. Press and hold the Side button on the right side of your iPhone.
  2. Immediately click the Volume up button on the left side, then release the buttons.

Find more info on the Apple support pages

Common questions

These tips do not seem to be working for my Android phone? 

Sorry to hear that - maybe these tips from Google Support will help?

Still stuck? How can we help? How can we help?